Refund Policy

We want you to be completely satisfied with your purchase!

If for any reason you are not, please notify us at care@getshimo.com within 30 days of receiving your shipment so that we can authorize a return for you.

Return shipping is the responsibility of the customer. Once we have received the items in their original condition, we will issue a refund in the original form of payment. Items sent back to us without first requesting a return will not be accepted. Shipping costs are nonrefundable.

To start a return, you can contact us at care@getshimo.com 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we are unable to accept returns once your Shimo kit has been planted. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.